June 11, 2007
WELCOME TO DATA HELP
Gerald Evans is a Solutions Consultant for Sprint Nextel in the Midwest Market. His area includes Minnesota, Western Wisconsin, the Dakotas, Iowa and Nebraska. Gerald supports Authorized Representatives, Embarq, Business Solutions Partners and Nextel Partners.
Gerald began his career with Nextel as a Direct Sales Representative in Tampa, Florida where he went on to become a Major Account Executive, specializing in data sales in the health care and real estate verticals. Another promotion sent Gerald to the Washington, DC area as a Senior Indirect Account Executive with data specialization. In the middle of 2006 Gerald was promoted to the Solutions Consultant team in Minneapolis.
The purpose of Gerald’s website, http://www.sprintdata.wordpress.com, is to provide a ready reference to the channels Gerald supports. From time to time check here for FAQ’s and answers regarding data and Third Party Applications. This site will continue evolving and will reflect your insights and actual situations encountered in the pre-sales support phase of our business. Gerald can be reached at 763-274-8685 or by email at firstname.lastname@example.org. You can also leave your comments and reflections here as well.
RIM phasing out 60 day unlimited Tx0 support for BES:
Research in Motion, (RIM) is phasing out the 60-days of free technical support (Tx0) which is currently offered with all Blackberry Enterprise Server products (BES Express, Trial BES, Purchased BES etc). Effective the end of June, RIM will be offering customers ‘Installation Support’ instead of Tx0.
Text Messaging While Roaming Internationally:
Clarification on Text messaging…it is NOT available while roaming outside of the United States. Sprint customers will receive a welcome message when they arrive in a new country to provide dialing and customer service information; however, this is only a network message and does not indicate text messaging service is available. In order to help you set the right expectation, the SC team has some scenario’s to explain this further –
• A Sprint customer in the states sends an SMS note to a friend in France. What happens?
The answer depends on who your friend’s service provider is;
• If it is a carrier in France, then the message will be delivered and you will be charged a premium rate to send that message.
• If it is another US provider Verizon, T-mobile, Cingular it will be delivered and charges will come out of your SMS plan.
• If it is a fellow Sprint subscriber it will not be delivered until the customer returns to the US and you as a sender will not know this.
• Will a Sprint BB8830 customer in France receive a SMS note from a friend in the States … Can they reply? What happens?
You will not be able to receive any messages while roaming with the exception of a Welcome message as stated above.
Reminder: PPC 6800 = 1st Rev. A device for Sprint (June 18th):
No other device we sell has REV A until the PPC 6800 launches.
As the ‘Mogul’ hits the market, this is a reminder that this device will be the first of all Sprint handheld/smart phone devices to be REV A capable/enabled. The device is set to launch with Rev A. capability along with Windows Mobile 6.0 OS. All of Sprint’s handheld/smart phone portfolio today exists on the EVDO Rev 0 technology. Please make sure that you are positioning Mobile Broadband correctly when selling. Some devices will migrate to Rev A as we complete network deployment. Some things to note on the HTC PPC 6800 at launch:
• The 6800 (since the acquisition of Good Technologies w/ Motorola) will not launch with the “Get Good’ icon as a native application on the device. Instead the Mogul will leverage the full Windows Mobile Platform as the native OS for mobile messaging.
The more robust features of the Windows Mobile 6.0 platform (e.g., policy enforcement, authentication, application management, etc.) will not be available for users that maintain the Exchange 2003 (Service Pack 2) platform, but will need to upgrade their systems to Exchange 2007 in order to fully utilize WM6. Please set the right expectations for your partners and customers when positioning this OS.
Gerald W. Evans
Solutions Consultant II