July 24, 2007
WELCOME TO DATA HELP
Gerald Evans is a Solutions Consultant for Sprint Nextel in the Midwest Market. His area includes Minnesota, Western Wisconsin, the Dakotas, Iowa and Nebraska. Gerald supports Authorized Representatives, Embarq, Business Solutions Partners and Nextel Partners.
Gerald began his career with Nextel as a Direct Sales Representative in Tampa, Florida where he went on to become a Major Account Executive, specializing in data sales in the health care and real estate verticals. Another promotion sent Gerald to the Washington, DC area as a Senior Indirect Account Executive with data specialization. In the middle of 2006 Gerald was promoted to the Solutions Consultant team in Minneapolis.
The purpose of Gerald’s website, http://www.sprintdata.wordpress.com, is to provide a ready reference to the channels Gerald supports. From time to time check here for FAQ’s and answers regarding data and Third Party Applications. This site will continue evolving and will reflect your insights and actual situations encountered in the pre-sales support phase of our business. Gerald can be reached at 763-274-8685 or by email at firstname.lastname@example.org. You can also leave your comments and reflections here as well.
8830 training (playback/review) available for partners/ICMs:
For those who have missed any previous trainings made available from Sprint, RIM has provided the following link to review the features/advantages/benefits of the newest Blackberry device (World Phone) as well as new updates on the Blackberry Enterprise System (BES – v4.2). There is no expiration date for this link – http://prod1.centra.com/main/Customers/rim/User/GuestPlayback.jhtml?s_guid=000000c5d9c1000001132db4cde88d0d.
Last week the below information was sent via Daily Operations Update. Since then, several of you have escalated that the CARE organization has been telling customers that they can only activate the 8830 with the $69.99 plan. That is untrue. The product teams have addressed this with all of the CARE orgs last week, so we should not be experiencing this any longer. If any of you are still seeing this mid week, please escalate via the Solutions Support mailbox so we can address it further.
All BlackBerry plans, domestic and worldwide, are compatible with the BlackBerry 8830 World Edition smartphone. Regardless of which plan is provisioned for the 8830, any user can call International Care and get their device set up for WorldWide roaming. If the customer has a domestic plan, they will pay as you go for International email/web service, however, if the customer has the BlackBerry WorldWide plan, no data roaming charges will incur as international email/web service is included in the BlackBerry WorldWide plan.
Current plans include:
*10MB domestic BlackBerry email/web/PAM $39.99
*Unlimited MB domestic BlackBerry email/web/PAM $49.99
*Unlimited MB domestic BlackBerry email/web/PAM $39.99
– Required activation of voice plan with BB device and 2 yr contract, no other discounts.
*WorldWide Unlimited MB BlackBerry email/web $69.99
*Unlimited PAM is $15 attachable for domestic or international usage
The new RIM 8830 is getting a lot of play in the media and among our sales representatives too. A news sales contest is underway, giving you a chance to win your own 8830! All you have to do is be among the first 1,000 reps to sell at least six Blackberrys. If you can sell, you can win, but you have to get busy. Click on the following link to learn more and to register. Be patient. It may take a few seconds for the linl to load.
Upcoming Device launches:
· Motorazr II w/ Power Vision (Rev 0) – August 30th
· Powersource ic602 (Military Spec device) – August 30th
· Novatel Ovation (U727) – 1/3rd size of U720: Sept. 27th
o SD card included w/ on-board memory
o Replaces U720 (EOL TBA)
· Palm Gandolf – Sept. 27th
o Slimmest Palm device
o Palm OS
o 90-day Sprint Exclusivity
· ACCESSORY: Treo Extended Battery – Launched (7/12)
o Available in BOF
Service Alert: International Roaming with Treo 650
Customer’s who have a Treo 650 device may experience issues placing and receiving calls from this device while roaming in Mexico, Dominican Republic, Venezuela, Argentina, Guatemala, Colombia, Ecuador, Nicaragua, Panama, Peru, and Uruguay. No ETR on this issue, however, until resolved, if a customer does experience problems please be sure the customer contacts customer care for a trouble ticket to be opened. The TT process is generally a 24 – 48 hour turnaround.
Reminder: Enabling International Roaming for the Blackberry 8830
International roaming services must be enabled for a customer to be able to access voice and data services while traveling outside of the United States. You can setup the international roaming service for your customers by contacting the Sprint Worldwide customer service group at 1-888-226-7212 (option 2). A few things to consider when doing multiple devices:
Bulk Orders – Orders of 10 or more devices can have international roaming services added to these devices by sending an email to WWS Bulk Activations (within Outlook). During this process, ICMs/Partners can:
Call customer to set appropriate expectation as to when order will be complete and inform the customer you will call them back with expected completion date that International Roaming Services will be enabled
Please have International Toll Authorization added to the subscriber by adding the following codes prior to sending email to Bulk Activations (INTERNATIONAL 9901 or INTERNATIONAL_CALLS for accounts in P2K) or (INTCALLS for accounts in UBP)
Draft/send email to WWS Bulk Activations. The email should contain a list of the MDNs (prioritized by level of importance) that customer has requested international roaming service to be enabled.
Place a “D” after all customers MDNs that would like data services enabled along with voice.
Once the bulk order is received, a confirmation email will be sent back letting you know an approximate time frame for when the International Roaming services will be enabled. (Bulk orders sent after hours or on the weekend will receive a confirmation email the next business day. Once order is completed, a confirmation email will be sent to you from Bulk Activations, you can then call customer to inform them they should be ready to go. Once international roaming services are activated, customers will be able to place and receive calls and access data services where available internationally. Customers should be advised of costs for international roaming, both voice and data; if a customer doesn’t plan on traveling then it is not recommended to enable international roaming services due to the potential high cost.
iPHONE COMPETITIVE POINTS
A few positioning points from the Indirect SC organization to share with your partners on the woes of the Apple/ATT new product line:
· Price/Storage: The iPhone retails for $500 (4GB) and $600 (8GB), which means (as a MM prosumer) your device will only hold 2,000 songs and only a handful of videos and full-length movies. You could easily get a comparable phone (running on the Sprint 3G/MBB network like a Treo 700/755, or an 80GB video iPod & store triple the data (minimum) for almost half the price.
· Plans: The cheapest plan being $60/mo for 450 minutes, plus a $36 activation fee, and a two-year contract on top of that. Those who already have an AT&T account can expect to pay an additional $20-$30 for the “iPhone plan” which includes Visual Voicemail, 200 SMS text messages, and unlimited data (since there is no voice-only plan). Remember, no iPhone use without service plan…for those who were thinking “just iPod feature use”.
· Network: The iPhone does not run on a third-generation (3G) network, instead it runs on the slower EDGE network. AT&T’s EDGE coverage spans across 13,000 cities and towns nationwide, compared with only 165 major U.S metro areas that have 3G coverage. Other AT&T smartphones like Samsung’s BlackJack and Treo 750 run on 3G, so perhaps a second- or third-generation iPhone will have 3G capability.
· First Generation: A geek’s rule of thumb is to never get a first generation gadget. Apple is one of the few companies that revamps its products at such a quick pace, that in this case, they actually make it quite bearable to wait for the second revision. Look at all the improvements they’ve made on iPods and MacBooks.
· Not a Business device: There are major doubts about the lack of keyboard, inability to sync with corporate internal email systems, and battery life.
Sprint Product Management & Engineering teams looking to customer end-users for survey (coming in August):
The messaging solutions product team is interested in gathering information from customers on Blackberry and ActiveSync solutions. The goal of the survey is to determine what additional features customers are looking for and their opinions of the services, clients and hardware. The current survey is under development with plans to make the survey available in August (online). The product team would like to get about 100-200 end users (a few companies total). If you have enterprise customers who have expressed interest in a survey or who would be willing to provide feedback, please let your Solutions Consultant know. This is an excellent opportunity for our ActiveSync and Blackberry customers to provide Sprint with feedback on services and features.
Network improvements for IDEN & CDMA (1H/07):
For those of you who are interested in understanding more of how Sprint has invested & improved wireless coverage (IDEN/CDMA/EVDO), please access the following link to review 1st half ‘On-Air’ sites for the US. This information is INTERNAL ONLY, but a great reference tool.
DOES SPRINT DROP CUSTOMERS?
Sprint customer termination letters & clarification:
Provided below are ‘talking points’ to clarify the recent information circulating around Sprint’s involvement in the recent termination of customer accounts. There have been no details as to customer names, size of customer or specific topics associated with calls received by customers into the Care organization, but please be aware of these points, should your partners/prospective customers have questions/concerns.
On June 25, 2007, Sprint mailed contract termination letters to approximately 1,200 customers, representing fewer than one out of every 40,000 customers.
In many cases, callers had issues that were not related to their Sprint service, or were requesting actions on their account that were not permissible under Sprint policies. These customers were informed at each request that Sprint could not take the action they were requesting.
Sprint is giving these customers 30 days from the date of the letter to transfer their cell number to another carrier of their choice, and we have agreed to waive their final balance and early termination fees.
While we have worked hard and will always work hard to resolve customer issues and questions to the best of our ability, rather than continue to operate in a situation that was unsatisfactory for Sprint and our subscribers, we chose to terminate our relationship with these particular customers to allow them to pursue other options.
Sprint customer termination for Military users w/ excessive roaming on network:
The information included below provides clarification around recent reports of Sprint and its relationship with its Government/P-Sector (USMC) customers. Please be aware of this should your certified “Public Sector” partners/prospective customers have questions. This may be distributed to partners as necessary.
· Sprint Nextel will not discontinue service for active duty military customers because of excessive roaming. As part of a general enforcement of the roaming policies that all customers agree to under our terms and conditions, we have contacted some customers about violation of those policies, due to excessive roaming. We understand that military customers may have unique circumstances regarding roaming, and we will not discontinue service for those customers. Any military customer contacted by us regarding excessive roaming simply needs to contact us to confirm their military status to have the roaming issue waived and to ensure continued service.
· Sprint Nextel is proud to be a strong supporter of our employees and customers who serve in the military and particularly honored to have been named by G I Jobs Magazine for the past five years as one of the “Top 25 Most Military-Friendly Employers.” For our military customers Sprint Nextel provides assistance to military personnel who are sent overseas into active duty. Instead of having to disconnect their wireless service due to deployment, military personnel are able to temporarily suspend their account for 24 months and keep their phone number at no charge.
TAKING IT TO THE WIMAX
The following article link was posted this week which gives speculation to Sprint’s strategy around Wi-Max. Points to consider when reviewing the article and/or discussing the Wi-Max initiative with partners/customers are the following:
· Sprint’s strategy for Wi-Max development has not faltered, however, there are considerations being made associated with its investment funding and where that will come from (based on some of the options outlined in the article).
· No definite decision/announcement has been made from Sprint on which direction they will go (joint ventures/separate “Embarq-like” business strategy, etc.).
· Sprint IS (in fact) positioned to launch a compelling Wi-Max offering in the 1st quarter of 2008, with testing and soft deployments by EOY (Chicago, Baltimore/DC) as a compliment to the continuous roll-out of our EVDOrA network…which will put us way ahead of the competition in 2008.
3rd party, Gold-tier application provider, AirClic will host a follow-up training & roundtable segment of their solution, featuring another of their customers (Konica Minolta/Aberdeen) in an on-line Web Cast being held Tuesday, July 24th, 2007 at 2pm Eastern/1pm Central. This event will provide an extensive overview of how AirClic was able to provide a nationwide deployment in the field services vertical with Konica Minolta. The purpose of this session is to invite customers and allow them to hear testimony from other industry professionals (i.e., customers) about how the AirClic solution has revolutionized their business…which (in turn) would drive more interest and allow for more discussions w/ AirClic, your partner and their prospective customers. Below are links to invitations that can be sent to prospect clients that may have an interest in managing field services, assets & people. This is an excellent way to allow executive level decision makers to hear about how AirClic met and exceeded their expectations. Each of the following links provides information on the vertical indicated and how AirClic with Sprint is a winning solution for their companies.
Gerald W. Evans
Solutions Consultant II