July 25, 2007
WELCOME TO DATA HELP
Gerald Evans is a Solutions Consultant for Sprint Nextel in the Midwest Market. His area includes Minnesota, Western Wisconsin, the Dakotas, Iowa and Nebraska. Gerald supports Authorized Representatives, Embarq, Business Solutions Partners and Nextel Partners.
Gerald began his career with Nextel as a Direct Sales Representative in Tampa, Florida where he went on to become a Major Account Executive, specializing in data sales in the health care and real estate verticals. Another promotion sent Gerald to the Washington, DC area as a Senior Indirect Account Executive with data specialization. In the middle of 2006 Gerald was promoted to the Solutions Consultant team in Minneapolis.
The purpose of Gerald’s website, http://www.sprintdata.wordpress.com, is to provide a ready reference to the channels Gerald supports. From time to time check here for FAQ’s and answers regarding data and Third Party Applications. This site will continue evolving and will reflect your insights and actual situations encountered in the pre-sales support phase of our business. Gerald can be reached at 763-274-8685 or by email at firstname.lastname@example.org. You can also leave your comments and reflections here as well.
We have a range of questions today, many of which are recurring. This indicates to me that many of you are actively selling both the Blackberry and Palm products! Congratulations! Keep the cards and letters coming.
Q Hi Gerald, I have a PDA/ Blackberry/ Palm appointment at a school this week. Can you clarify for me? Does the 8830 work on both CDMA and IDEN. It replaces the 7520 on the IDEN side. I would like to win a new 8830e, but this customer may be better served with an IDEN unit. She supervises employees with IDEN and may want the walkie talkie. Can you confirm because I want to win the business.
A. The 8830 is a CDMA only device. No blackberry works on both networks at this time. The confusion may be that the 8830 is considered a Worldphone, which operates both domestically and internationally. The 7520, which has reached end of life, is the last blackberry on the iden network. The end of life story appeared in yesterday’s update.
Q. Thanks much. If I can convince the college to go with CDMA, (they say they want the latest/ greatest), is the 8830 available and also would you recommend it? FYI, they use Lotus Notes.
A. I’m currently using the incredible 8830. PIM’s might make you want to find another way to communicate other than using push to talk.
Q. know you currently attach links at the end of your articles. Is it possible to make these just click and open up? At this time you have to copy and paste. It would just speed things up.
As always this site is a huge help!
A. I’m still learning the nuances to this blogging thing. As soon as I learn how to make the links active I will. So far, I’ve only been successful with pdfs, like the one for the Blackberry contest. Have you registered?
Thanks for your comments,
Q.I am looking for information on this product and can’t find anything on INC. I might be looking in the wrong place but what can you tell me about it. We have a using Treo 650s and is having problems with the syncing of calendars. I am thinking that the Good Mobile is a better solution for them but I want to make sure I understand the product. I have worked with the Good Servers in the past but not the add on without the server.
A. Click this link to see a free demo of Goodlink http://demos.good.com/sprint
Good mobile messaging is compatible with the 650.
Q. With Blackberry you have the option to buy the BES and use the server or just use the Blackberry Internet Email through a web portal. Does Good work the same way or does it just work off of the Goodlink Server with no Internet portal option?
A. Corporate email can be accessed through active sync/versamail. Without the server, this option is a good start for your customer and used to great success in many applications. For example, I use the BIS on a blackberry and active sync on a Palm device. On my blog I have already included the steps for setting up Active Sync. It only takes a few minutes and works well. In the search just type active sync and it’ll take you there.
Q. When the pricing sheet says dual band or single band for a PC Card what does that mean? Where will the dual band work that the single band does not?
A. The dual/single band refers to transmission modes that the unit can cover. There are several different frequencies that most units can handle (dual mode) which are 1900 MHz, 800 MHz (IDEN), 900 MHZ and so on. Older CDMA unit would only work on 900 MHz channel. If you would like more information I found this site on Google. http://www.techgsm.com/page/gsm-terms-systems/terms-gsm.html
Q. Customer has Text messages that he cannot delete but one at a time. (5,500 of them)
How do you clear an entire folder on this device as we are currently stumped?
A. I would try to master reset the Q. start, programs, security, master reset; enter 0000 on unit to reset. This should set the unit back to factory defaults to see if it is a setting issue. If not I would call Motorola support line for the Q directly since I cannot find any information on moto Q’s site. Motorola’s support line is 1-800-657-7576
Gerald W. Evans
Solutions Consultant II