March 21, 2008
WELCOME TO DATA HELP
Gerald Evans is a Solutions Consultant for Sprint Nextel in the Midwest Market. His area includes Minnesota, Western Wisconsin, the Dakotas, Iowa and Nebraska. Gerald supports Authorized Representatives, Embarq, Business Solutions Partners and Nextel Partners.
Gerald began his career with Nextel as a Direct Sales Representative in Tampa, Florida where he went on to become a Major Account Executive, specializing in data sales in the health care and real estate verticals. Another promotion sent Gerald to the Washington, DC area as a Senior Indirect Account Executive with data specialization. In the middle of 2006 Gerald was promoted to the Solutions Consultant team in Minneapolis.
The purpose of Gerald’s website, http://www.sprintdata.wordpress.com, is to provide a ready reference to the channels Gerald supports. From time to time check here for FAQ’s and answers regarding data and Third Party Applications. This site will continue evolving and will reflect your insights and actual situations encountered in the pre-sales support phase of our business. Gerald can be reached at 763-274-8685 or by email at email@example.com. You can also leave your comments and reflections here as well.
INSTANT MESSAGE 2.0 ON BLACKBERRY
RIM allows you to take your desktop instant messaging (IM) application with you via your device. Enjoy all functions of Yahoo Messenger, GoogleTalk, AIM, and Windows Live from your handheld with the following features:
> Desktop user interface for your BB handheld
> Availability status
> Contact access & management
> BB Address book integration
> Notifications (i.e., “New Message”)
> Emoticons ()
> Multi-user chats…and more
The following links will help you to learn more as well as download your favorite IM application via your blackberry browser:
Process Changes for CDMA billed 3rd party applications:
The following internal document provides a summary of the new processes and associated codes used for adding new and/or existing applications to CDMA devices in the UBP billing system (via FDT). Please reference this guide as well as your channel support resources for driving a smooth adoption of this process.
Register 5 attendees at WES & get a FREE Pass for yourself from RIM:
RIM is offering an incentive for Sprint employees to encourage both their dealers & customers to attend the biggest annual event (Wireless Enterprise Symposium) sponsored by Research In Motion to learn the hottest topics, review the best-in-class applications and get the inside track on where RIM is headed in 2008 and beyond. This is a multi-vendor event that has received the highest marks in the wireless technology arena…and your pass is just 5 attendee’s away. Please review the invitational tools below and get your partners involved for this great event.
Customers get a pack newsletter from Sprint for March:
The following internal Sprint link highlights the best of the brightest updates about Sprints services, phones, plans and procedural changes. Some of the topics include the following:
• Simply Everything rate plans available
• Oprah’s Big Give sponsorship
• Ability to upgrade or activate your Sprint service on-line
• A brand new video message from Kathy Walker (CNO) on Sprint’s Network
The following link has been added below for your review – http://ppld.corp.sprint.com/cusloyal/iden.htm
Windows Mobile 6 Training for Sales (instructor-led):
As part of an on-going roadshow for Sprint (as sponsored by Microsoft) in 2008, The WM B2B training (1-day) session will provide an overview of the WM Business solutions for both sales & technical audiences. The following dates (with links for registration) are enclosed for your review. This is your chance to get up close & personal with Microsoft.
4/11 Silicon Valley – Microsoft Office – 1065 La Avenida Street Register; Mountain View, CA 94043 – Register
4/15 Dallas Area – Microsoft Office – 7000 North State Highway 161 – LC1, 4th Floor, Room MPR 4025 – Irving, TX 75039 – Register
4/17 Philadelphia Area – Microsoft Office – 4 5 Liberty Blvd. – Great Valley Corp Ctr, Suite 210, Room MPR II – Malvern, PA 19355 – Register
5/6 Cleveland Area – Microsoft Office – 6050 Oak Tree Blvd. – Suite 300, Room MPR 1 & 2 – Independence, OH 44131 – Register
5/8 Los Angeles – Microsoft Office – 333 South Grand Avenue – Suite 3 300, 33rd Floor, Room MPR 1 – Los Angeles, CA 90071 – Register
5/13 Washington DC Area (Will be at Sprint office in Reston) – Sprint Offices – 2003 Edmund Halley Drive – Bldg/Room (TBD: – Reston, VA 20191 – Register
5/15 Chicago Area – Microsoft Office – 3025 Highland Parkway – Suite 300, Room MPR 2- Downers Grove, IL 60515 – Register
6/3 New York City – Microsoft Office – 1290 Avenue of the Americas- 6th Floor, Room Radio City MPR- New York City, NY 10104 – Register
6/3 Seattle Area – Microsoft Offices – 700 Bellevue Way- Lincoln Square, Floor 15, Room 15104 – Enatai – Bellevue, WA 98004 – Register
6/5 Atlanta Area – Microsoft Office – 1125 Sanctuary Parkway – Suite 300, Room Piedmont Park – Alpharetta, GA 30004 – Register
6/10 Kansas City Area – Microsoft Offices – 10801 Mastin Blvd.- Suite 620, 84 Corporate Woods, Room Marvel MPR – Overland Park, KS 66210 – Register
6/12 Boston Area – Microsoft Office – 201 Jones Rd – Suite 601, Room MPR C – Waltham, MA 02451 – Register
Single Point for all International Order Forms
All international forms are located on: http://ppld.corp.sprint.com/ism/ . You can also type ISM in your web browser to reach this site. Select “Forms” via the navigation bar at the left of the screen.
CISCO Smartnet Maintenance Renewals Process Update: For Non-MNS Customers
Cisco Smartnet Maintenance Renewals for Non MNS customers should be submitted using the SVSO process. Please continue to contact Julie Peters or Jennifer Jones, as listed below, for any necessary support.
Julie A. Peters
Project/Program Manager II
Product Manager II
PDN to IPS Conversion Update for Wireline
Customers will begin to be converted to IPS beginning March 1st, as part of a BETA test. Customers scheduled for conversion are listed on the bottom of the Alert. The Conversion team will convert the Dedicated IP product suite from PDN to IPS. This approach includes changing Private Line to DALs in various core systems and setting up CIS hierarchies through batch jobs.
The following products and services will be impacted by the conversion:
Dedicated Internet Access (DIA) – (includes Burstable IP)
Global MPLS VPN
Global MPLS VPN Value Added Services (VAS)
Sprintlink Frame Relay (SLFR)
Sprintlink ATM (SLATM)
Sprintlink Virtual LAN Services (VLAN )
CPE-based IP VPN Managed Network Services (MNS)
Managed Security Services (MSS)
Sprint Plus Services (SPS)
Customer Premise Equipment (CPE)
All associated access and services for above products
The following products and services are currently out of scope until they can be supported in IPS:
Customer level VAS
SPA Ethernet- Port Level VAS
Packet Private Line
Sprint On Net Circuits with China Termination – Summer Olympics Notice (external)
Although exact dates have not yet been communicated by the Chinese government, discussions are occurring among our partners and vendors with the expectation that there will be a network freeze beginning in mid June through the end of August. During this time period, all network construction and configuration in China will be suspended until the network freeze is over.
In order to meet customer telecommunications needs in China, you should encourage your customers to place orders no later than April 1. The ANCI (Asia Network Customer Implementation) team will work diligently with China carriers to install orders prior to the network freeze. Please check with Asia Program Managers for the circuit delivery time for those orders submitted after April 1.
We foresee a substantial amount of backlog orders accumulated with the China LECs (Local Exchange Carriers) after the network freeze period. Please alert your customers that the standard order interval will be prolonged. The ANCI team will work closely with the China LECs to obtain the most realistic updates once the order is placed.
Action Required by Sales Support
Please review with Asia teams on the delivery lead time and set your customer’s expectations accordingly. Additional information will be provided as it becomes available on the exact dates for the network freeze period.
Gerald W. Evans
Solutions Consultant II