May 1, 2008
WELCOME TO DATA HELP
Gerald Evans is a Solutions Consultant for Sprint Nextel in the Midwest Market. His area includes Minnesota, Western Wisconsin, the Dakotas, Iowa and Nebraska. Gerald supports Authorized Representatives, Embarq, Business Solutions Partners and Nextel Partners.
Gerald began his career with Nextel as a Direct Sales Representative in Tampa, Florida where he went on to become a Major Account Executive, specializing in data sales in the health care and real estate verticals. Another promotion sent Gerald to the Washington, DC area as a Senior Indirect Account Executive with data specialization. In the middle of 2006 Gerald was promoted to the Solutions Consultant team in Minneapolis.
The purpose of Gerald’s website, http://www.sprintdata.wordpress.com, is to provide a ready reference to the channels Gerald supports. From time to time check here for FAQ’s and answers regarding data and Third Party Applications. This site will continue evolving and will reflect your insights and actual situations encountered in the pre-sales support phase of our business. Gerald can be reached at 763-274-8685 or by email at firstname.lastname@example.org. You can also leave your comments and reflections here as well.
LET’S DO SOME MESSAGING – via BLACKBERRY!!!
The following url links are your guides to getting started in the world of instant messaging. Whether you have existing accounts (via PC), or are considering getting on-line with friends & colleagues, or if you recently got an invitation from someone…Blackberry makes it easy to connect. This is also a great reason to leverage the Sprint ‘Simply Everything’ offering…cause instant messaging is just the beginning.
If you are NOT a ‘messenger’, but you have a blackberry, crawl before you walk and utilize the Blackberry Messenger application on your device. Just send an invitation to one of your local Solutions Consultants (or ask them to invite you) and get yourself underway to ‘Chat City’.
GMAIL FOR YOUR BLACKBERRY
There have been some migrations for customer enterprise organizations from the Microsoft/Outlook realm to Gmail. For those Blackberry users, the following link will provide access to information & download instructions for Mobile Gmail that can be accessed from the handheld. There is also a video to view (courtesy of YouTube) that gives a brief overview of how Gmail works and if it is right for each user.
NOTE: The full Gmail application supports PC (POP/IMAP) and the Mobile Gmail application supports Blackberry and most Java-based phones.
Kyocera IS BACK w/ the KR2 Mobile Router:
Those who remember the KR1 product (released in 2007) as a response to the launch of the Linksys Mobile Broadband Router, Kyocera has evolved their product to include this industrial strength version of routing with more enterprise-centric features which include:
WAN failover (from Cable Modem/ISP)
1x to EVDO switching
USB/PAM, PCMCIA & Express Slot access
VPN & WPS security settings
802.11 B/G/N support
This box is available with an MSRP of $185 per unit (discounts for bulk orders).
URGENT: Simply Everything Navigation Services not available on Palm Devices:
Currently, due to technology differences, Palm devices are not capable of using the Navigation services included with the Simply Everything plans. The current Palm platform does not have the internal GPS functionalities included with their handset line (650, 700p/wx, 755, Centro) which requires users who want navigation to utilize an external GPS receiver (puck). The Simply Everything plan activates Sprint Navigation automatically which communicates this feature to the handset during provisioning…thus, the two processes are incapable of executing the process.
Please ensure that you inform customers purchasing Palm devices and Simply Everything plans about this exception in order to create a positive customer experience. Spint is currently working on a solution so stay tuned for additional details.
DSS IS LOOKING FOR YOU
Role out your next deployment with specialized training for PDAs & Smart Devices from Sprint DSS:
The Data Solutions Specialist (DSS) teams are an additional resources designed to support customers with virtual training of their PDA handset devices (feature, functionality, etc.). Customers (and BSP partners) can access the following URL link and register for any of the upcoming trainings on any of Sprint’s PDA & Smartphone product line (Palm, Motorola, HTC, RIM/Blackberry, Samsung, etc.). This group is specific to PDA devices, and deliver an impartial, generalized and completely professional presentation to their attendees on a consistent basis. Please see your Solutions Consultant for more details or if your opportunities require a more involved knowledge transfer – www.sprintdss.com
IDEN DOWNLOAD ISSUE
The followingknown issue is due to a Digital Certificate expiration that was missed (as provided by Motorola). This relates to the ‘Download Apps’ menu option via the IDEN devices. This issue has been associated with devices shipped after April 18th. A list of the impacted devices has not been made available due to the large number of affected handsets. Due to the severity of the impact and the overwhelming number of those potentially affected, no list of customers has been provided either.
The basics of this dysfunction are as follows:
These devices can’t download java apps (authentication error). This includes 3rd party and any ‘native’ applications that require download from Motorola-based tools/utilities (MAM, etc.). Disproportionate impact on business subscribers as most of our rugged handsets fall on the list. This means for new devices shipped, we can’t install a business app until their handset is fixed.
Customer will experience an authentication error if (1) the customer didn’t use download apps before 4/18 and (2) they try to use it now. If download apps has been used by the customer (prior to 4/18), the customer won’t experience the problem.
Motorola is working on a fix utility to update the Download Apps digital certificate. This fix is scheduled to be delivered this week (5/1). This solution requires that the phone be tethered to a PC to apply the fix. Logistics for applying the fix are currently in development. This will include both a solution for phones in Sprint warehouses and for phones in customer hands. Instructions for the upgrade are currently in progress and will be released as soon as possible. The Solutions Consulting team will continue to keep the teams updates as more information is available.
UPDATE: UPDATE: UPDATE:
We have an update. As of this morning, a fix/resolution has been issued for the Motorola Certificate expiration Known Issue (KI), and has been included below.
This is an update on the Java Certification Expiration error. Dates and specifics are subject to change. More updates to follow.
Detailed Description: A Java Authentication error may occur on the i265, i275, i285, i325, i325IS, i355, i415, i450, i455, i560, i570, i580, i605, i615, i670, i710 i730 series, i733-D, i736, i760, i830, i833, i835, i836, i850, i855, i860, i870, i875, i920 or i930 handsets. The i615 and i580 may receive an Authentication Error when the phone is initially powered up and the phone tries to auto install java applications. All other models affected will experience this issue when certain java applications are installed manually. Upon receiving the Authentication Error, customers will notice an exclamation mark on all affected java applications.
Please note the java authentication error listed above does not affect the basic functionality of the above handsets therefore customers will be able to make and or receive calls.
Non Impacted Devices are: i205/i305, i315, i335, i425, i530, i880/i885, all dual modes (ic402, ic502, ic602, ic902)
There are 3 options that available to upgrade impacted devices:
Beginning 5/9, customers who experience the Java Authentication error may take their handsets to a service location. The service locations should use the iDEN J2ME Update Utility to resolve this error. Service locations will be able to download the iDEN J2ME Apps Utility from the Motorola business online website (URL to be provided at a later time). It will take approximately 3 minutes to complete the upgrade.
On 5/9, a consumer based utility will be available for customers to upgrade their devices via a tethered cable solution. If the user does not have a cable, they can obtain one via the Motorola business online website (URL to be provided at a later time).
An over the air solution is being developed but will only be pushed to specific devices. Device models that are OTASU capable are: i450, i455, i560, i570, i580, i670, i760, i850, i855, i875. These OTASU capable handsets will receive a screen notification alerting users to accept the upgrade by pressing ‘Yes’.
In addition, a Motorola customer support phone number will be provided for care and customer inquiries.
Thank you for your patience.
TRAINING ON THE WAY
Wake Up w/ RIM 4 Breakfast:
Top customers are invited to attend this exclusive breakfast session to learn about the features of the new BlackBerry Curve 8330 from Sprint and to hear first hand from RIM and BlackBerry ISV partners how they can further leverage the power of the BlackBerry Solution through applications. Details 7 registration information are below. Please encourage your dealers to attend this great event and get a jump on the Curve launch and make sure you share the invitation with your customers. The tentative launch date is June 8th.
Registration: All attendees must pre-register to ensure a spot. Registration is now available.
Registration Website: http://www.thenewBlackBerryCurve.com/
8:00 – 8:30: Attendees arrive and register. Coffee will be served
8:30 – 8:45: Breakfast
8:45 – 9:10: Welcome & RIM Product Knowledge Presentation; RIM CSM/TCM
9:10 – 9:30: ISV Product Knowledge Presentation
9:30 – 9:50: Product Demos
9:50 – 10: 00: Closing
(Note:) May 27th in Minneapolis
Folks, I’ve said it before. When RIM comes to town, don’t miss the event!!
Gerald W. Evans
Solutions Consultant II