WELCOME TO DATA HELP
Gerald Evans is a Solutions Consultant for Sprint Nextel in the Midwest Market. His area includes Minnesota, Western Wisconsin, the Dakotas, Iowa and Nebraska. Gerald supports Authorized Representatives, Public Sector, Embarq, and Business Solutions Partners.
Gerald began his career with Nextel as a Direct Sales Representative in Tampa, Florida where he went on to become a Major Account Executive, specializing in data sales in the health care and real estate verticals. Another promotion sent Gerald to the Washington, DC area as a Senior Indirect Account Executive with data specialization. In the middle of 2006 Gerald was promoted to the Solutions Consultant team in Minneapolis.
The purpose of Gerald’s website, http://www.sprintdata.wordpress.com, is to provide a ready reference to the channels Gerald supports. From time to time check here for FAQ’s and answers regarding data and Third Party Applications. This site will continue evolving and will reflect your insights and actual situations encountered in the pre-sales support phase of our business. Gerald can be reached at 763-274-8685 or by email at firstname.lastname@example.org. You can also leave your comments and reflections here as well.
ONCE AGAIN SPRINT BEATS THE COMPETITION IN 3G
Sprint beats the competition in network coverage:
• The Sprint 3G Mobile Broadband Network (inclusive of data roaming) has three times the coverage of AT&T’s current 3G network (based on square miles).
• Sprint covers twice as many airports as AT&T. Sprint covers nearly twice as many cities as AT&T
• Sprint has over 20 times the coverage of T-Mobile’s current 3G network, based on square miles.
• Sprint’s Mobile Broadband network is more dependable than AT&T’s 3G network.
• Sprint operates America’s most dependable 3G network. * “Dependable” based on independent, third-party drive tests for 3G data connection success, session reliability and signal strength for the top 50 most populous markets from Jan. ‘08 to May ‘09. Not all services available on 3G and coverage may default to separate network when 3G unavailable.
A 3G comparison test by PC World found Sprint as the more reliable network over Verizon and AT&T in 13 cities examined by the magazine. These results provide further support for Sprint’s “most dependable 3G network” claim:
• In every market tested, Sprint bested AT&T for reliability.
• In San Francisco, Sprint won all three. Sprint’s 3G network connected 91 percent of the time while Verizon and AT&T connected 87 percent and 61 percent of the time, respectively. In addition, Sprint won the speed test with download speeds of 918 kbps and upload speeds of 417 kbps.
• In Boston, Sprint was the only carrier to connect 100 percent of the time. Verizon and AT&T both had 90 percent connection rates.
• In Chicago, Sprint connected 91 percent of the time while Verizon and AT&T connected 86 percent and 77 percent, respectively.
• In Denver, Sprint connected 100 percent of the time while Verizon and AT&T connected 91 percent and 74 percent of the time, respectively.
• In Orlando, Sprint tied with Verizon with a connection rate of 90 percent while AT&T connected only 52 percent of the time.
• In Portland, Sprint connected 91 percent of the time while Verizon and AT&T connected 82 percent and 73 percent of the time, respectively. Sprint’s 3G download speeds were also tops in Portland, clocking in at 905 kbps.
• In San Diego, Sprint tied with Verizon with a connection rate of 87 percent while AT&T connected only 65 percent of the time. Sprint also won in download speeds at a rate of 831 kbps.
• In Seattle, Sprint connected 100 percent of the time while Verizon and AT&T connected 86 percent and 82 percent of the time, respectively. Sprint’s 3G download speeds were also tops in Seattle, clocking in at 1005 kbps.
The PC World tests took place in March and April 2009 in 13 major markets across the country. In each location, testers measured download speed, upload speed and reliability. In all, 5443 individual tests from 283 testing locations were conducted for each provider’s 3G service. Testing was one minute in duration, and network performance can be highly variable from neighborhood to neighborhood.
SPRINT IS RECOGNIZED BY FROST AND SULLIVAN
Frost & Sullivan recognizes Sprint with the 2009 Award for Product Line Strategy in the North American Mobile Resource Management (MRM) Market. This Award is premised on the introduction of the company’s new TeleNav Vehicle ManagerTM solution.
Sprint has long been a pioneer in the handset-based Mobile Resource Management space, offering a broad assortment of MRM solutions from a variety of top-tier and emerging vendors. The carrier defines its MRM role as being a key enabler — uncovering customer needs, turning to its bench of best-in-class application developers to create appropriate solutions, and then providing the network and marketing support to put those solutions in customers’ hands. The February launch of Sprint’s TeleNav Vehicle Manager product is the direct result of this “catalyst” philosophy.
Sprint saw a void in the tracking solutions being offered to the Transportation industry, with no one offering a user-friendly combination of navigation, automated dispatch, fuel tax reporting, and fuel cost reduction in one product. Sprint approached two of its favorite vendors and worked with them to create a new hybrid MRM solution — TeleNav Vehicle Manager, powered by TurnpikeR. This solution combines the vehicle diagnostics and IFTA Fuel Tax filing capabilities of the Turnpike Global RouteTracker fleet product with the GPS-enabled navigation, tracking, wireless forms and wireless timecards of the TeleNav Track MRM product.
The Frost & Sullivan Award for Product Line Strategy is presented each year to a company that has demonstrated the most insight into customer needs and product demands. The recipient company should have optimized its product line by leveraging products with the various price, performance, and feature points required by the market.
BLACKBERRY VERTICAL TRAINING FOR MINNEAPOLIS OCTOBER 21ST
For Owners and representatives looking for the next step in the Champions program, this is it. RIM has created a vertical training module that will be ready to go in October. The training is approximately 6 hours and will focus on consultative selling as well as two verticals that you would select to cover. (Modules include: Field Service, Transportation, Public Sector, Healthcare, Manufacturing, etc.). The idea is to give b2b facing reps the materials and knowledge they need to take BlackBerry beyond email and talk to customers about applications that will make them more productive in the field.
Again, the tentative date is October 21 for Minneapolis and perhaps a Late October early November date for Iowa and Nebraska.
BLACKBERRY TOUR NON CAMERA LAUNCH DELAYED
Launch of BlackBerry Tour 9630 (Non-camera) Delayed
The BlackBerry Tour 9630 non-camera version (SP9630RIMN) was scheduled to launch in Direct Ship 8/16/09. New launch date has not been determined. Stay tuned for updates.
Why Nextel Direct Connect® BEATS Verizon’s PTT
1. The fastest national push-to-talk network. Yes, our call set-up time (the time it takes to establish a call) is under a second. Verizon doesn’t match this capability.
2. Continued investment in the push-to-talk network. Over the past few years, Sprint has invested billions in both the Nextel National Network and the Sprint Mobile Broadband Network (where we’re aggressively adding Nextel Direct Connect on the Rev A. portion of the network). This investment includes thousands of additional cell sites to help with our goal of ensuring excellent coverage.
3. Guaranteed talk permit. We guarantee that when you hear the Chirp® sound, a call has been established. Verizon’s push-to-talk network does not offer this same guarantee.
4. The largest user community. We have millions of customers using Nextel Direct Connect. Who knows how many customers Verizon has?
5. Better device options – While Verizon Wireless has only 3 devices, Sprint offers 20 (including 8 rugged devices certified to military specifications) and smartphone devices, including the BlackBerry 8350i. Verizon doesn’t have a push-to-talk smartphone.
6. Meaningful Features and Applications – Verizon can’t match us when it comes to features and applications offered by Sprint. Whether it’s push-to-email (NextMailSM), push-to-picture (DirectSendSM), GPS, work tracking or time entry, Sprint offers a diverse portfolio of applications.
7. Custom Rate Plans – Sprint has custom plans that provide unlimited Direct Connect, Group Connect, Mobile-to-Mobile, text messaging and Picture Mail, starting at $29.99 per month.
8. Unique Device Capability – Only Sprint offers intrinsically safe push-to-talk devices (i365IS &r765IS). These devices won’t ignite flammable gases and are needed in certain industries and plant operations.
9. Off Network Communication – When disaster strikes networks, Sprint Nextel (iDEN) users can still communicate within six miles line of sight.
10. Public Safety Capabilities -Sprint Nextel offers Land Mobile Augmentation & Priority Services which are critical in times of emergency.
Novatel MiFi 2200 Know Issue Update
While the MiFi 2200 Mobile Hotspot is on the wall charger and when the device has been idle for approximately 30 minutes, the MiFi 2200 will stop broadcasting. Once this interruption happens, the affected clients are not able to detect the MiFi’s SSID, connect or utilize the Internet connection.
Action: Once the MiFi is in this state the power button must be pressed to resume operation.
Note: When the clients are in periodic communication with Wi-Fi it will not hit this idle state.
Root cause: This condition exists when there are no clients and/or traffic for approximately 30 minutes. Wi-Fi clients are disassociated after approximately 3 minutes of inactivity (by design) leaving the MiFi idle with respect to Wi-Fi traffic. A firmware issue was found where the MiFi 2200 is incorrectly triggered to go into Low Poer Mode (LPM) even though the default is “Never”. Once in LPM the power button must be pressed to resume operation.
A fix will be delivered with a future MR for the MiFi 2200.
Sierra Known Issue Work-around
Customers using a Sierra Mobile Broadband device that supports Sierra’s TRU Install capability (Compass 597, 598U, AC402) will experience an issue when upgrading from Windows Vista Service Pack 1 to Service Pack 2.
Device will go into “disk” mode and will prompt the user to initiate Sierra’s TRU Install; even though Sprint SmartView is already loaded.
Note: If the user initiated the TRU Install again, it would not change the state of the device from being in disk mode.
Users must do the following:
• Remove the device
• Uninstall the current version of Sprint SmartView
• Re-install the most current version of Sprint SmartView software:
o Go to http://www.sprint.com/downloads
o Select Mobile Broadband Devices
o Find your specific Sierra Mobile Broandband device
o Download and install the most current version of Sprint SmartView for your device
• Re-insert device
• Launch Sprint SmartView and connect
This issue should only occur on Sprint SmartView versions older than V2.27. V2.27 will be available late 3Q 2009.