THE REAL SCOOP ON SPRINT’S CALL QUALITY
The reality is that we’ve improved our scores in every region since the last wave of the study in March 2009. Our own measurements show we have all-time lows in dropped and blocked call rates, better voice connections, and our networks are operating at best-ever levels.”
Tiemeyer also noted Sprint’s $17 billion-plus invested in its network over the last three years and added: “Our 3G network is faster in more places than AT&T’s 3G network. Sprint also has over 20 times the coverage of T-Mobile’s current 3G network. And most importantly, we’ve been recognized by a number of third parties for strength and quality of our networks. For example, in a recent PC World test, Sprint’s 3G network was recognized as more reliable than Verizon’s or AT&T’s in a 13-market study.”
The study is based on responses from more than 25,000 wireless customers who were surveyed between January and June this year.
The study measures wireless call quality based on seven problem areas that impact overall performance: dropped calls, static/interference; failed call connection on the first try; voice distortion; echoes; no immediate voicemail notification; and no immediate text message notification.
As a group, the study found that wireless carriers have reduced the number of connectivity issues. Failed initial connections also declined from six months earlier. Wireless customers also report fewer audio problems, such as calls with static.